Premium Handling • Secure Delivery • Worldwide Service
Every order receives the highest level of care—from the moment it’s crafted to the moment it reaches your doorstep. Our shipping standards reflect the same commitment to quality and precision that define our jewelry.
Processing & Production Times
Because every set of grillz is custom-made, production begins only after we receive your completed teeth impression.
Standard Production Time
7–14 business days after receiving your mold.
Diamond / Custom / Complex Designs
10–21 business days, depending on stone count and detailing.
We will contact you directly if your piece requires additional time to meet our luxury-quality standards.
🌍 Shipping Options
We offer secure, insured shipping worldwide.
All packages are discreetly wrapped and protected for safe transit.
Domestic Shipping (Within Your Country)
Standard Insured Shipping: 3–7 business days
Express Insured Shipping: 1–3 business days
Tracking included on all orders
International Shipping
International Standard: 7–14 business days
International Express: 3–7 business days
Customs and import fees may apply based on your region
🔒 Insured & Secure Packaging
Every order includes:
Premium protective packaging
Insured delivery
Tracking number
Signature confirmation on higher-value orders
We take every step to ensure your piece arrives safely and in pristine condition.
📬 Mold Kit Shipping
If you order a mail-in mold kit, it ships within 1–2 business days of purchase.
Your grillz production begins only after we receive your completed impression.
🚫 Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at support@[yourbrand].com.
We cannot replace or refund orders delivered to an incorrect address provided by the customer.
📦 Lost, Stolen, or Damaged Packages
All orders include tracking and insurance.
If your package appears missing, delayed, or damaged:
Contact the shipping carrier using your tracking number
Then notify our support team so we can assist with any necessary claims
Claims may take up to 7–14 business days depending on the carrier.
🛑 Returns & Exchanges
Because grillz are custom-fitted jewelry, we do not accept returns or exchanges once production has begun.
If your mold impression is not accurate, we will provide one complimentary replacement kit.
🤝 Customer Support
Our team is here to ensure your ordering and delivery experience is exceptional.
Email: support@[yourbrand].com
